Policies and Procedures

Stuart Berenhaut

<div> Mainstream Parody Apparel ...parody goes mainstream! Policies and Procedures Refunds / Exchanges Mainstream Parody Apparel guarantees all products we distribute and sell at our online store to be free from defects. We will gladly replace or refund you for your defective item(s) that you wish to return. Please note the following limitations: <ul type="DISC"> <li>Item must be returned within 30 days from date of purchase.</li> <li>Intimates cannot be returned unless defective.</li> <li>Items that have been laundered or altered in any way cannot be accepted for exchange or return.</li> <li>Items purchased from the Mainstream Parody Apparel Online Store cannot be exchanged or returned at any distribution centre or retail stores.</li> </ul> For information on how we process returns, please refer to our complete <a href="http://store.americanapparel.ca/returnpolicy.html" target="_blank">Return Information</a>. How to Return or Exchange? If you would like to exchange merchandise purchased from the Mainstream Parody Apparel Online Store for a different size, color, or style please follow these instructions: <ol type="1"> <li>Place the items you wish to return in a box. </li> <li>You must include a copy of the invoice. </li> <li>Please provide a brief explanation for your exchange/return. </li> <li>Send to the following address:</li> </ol> Mainstream Parody Apparel Attn: Customer Service- Exchange/Returns 26 Beckwith Lane Winnipeg, Manitoba R2N 4L3 Canada <a name="0.1_table01"></a> <div align="left"> <table width="16"> <tr valign="top"><td> </td> <td> </td></tr> </table> </div> NOTE: You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as MPA will not be responsible for lost packages. Please allow 2-3 weeks for receipt and processing of your return. To inquire about the status of your request, please call 1 (204) 333 7124 <a name="0.1_table02"></a> <div align="left"> <table width="1"> <tr valign="top"><td height="16"> </td></tr> <tr valign="top"><td> </td></tr> <tr valign="top"><td height="16"> </td></tr> </table> </div> <h1>Shipping Options</h1> Most in-stock orders ship within 48-hours, Monday through Friday. Orders placed on holidays or weekends will begin processing the next business day. Orders are shipped from our distribution centre in Winnipeg, Manitoba Canada. If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2 weeks. <a name="0.1_freeshipping"></a>Shipping Options and Fees NATIONAL ORDERS For Canadian orders, including (Quebec), Northwest Territories, Yukon and Nunavut Standard (3-10 days) 2 $12 Express (1-3 days) 2,3 $25 <h1>INTERNATIONAL ORDERS</h1> For International orders, including United States Standard – Expedited Parcel (11-14 days) 2 $17.50 Expresspost USA (6-8 days) 2,3 $30 Note 2 Shipping times are approximate and do not include processing time. 3 We cannot ship via Express to Post Office Boxes. General Terms and Conditions Buyer consents to online store terms and conditions Selling takes place exclusively subject to the following conditions. Variations, particularly oral subsidiary agreements, are only valid if we have given written confirmation of them. Jurisdiction Any transaction between the Buyer and the Seller are governed by the laws of the province of Quebec. The Seller also reserves the right to sue the Buyer or its Guarantor, if applicable, in the province of its domicile. Canadian Orders Most in-stock orders ship within 48-hours, Monday to Friday. Orders placed on holidays or weekends will begin processing the next business day. Orders shipping to addresses in Canada are sent via our distribution centre in Winnipeg. Standard ground shipments usually arrive within 5 business days from when they leave the distribution centre. If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2-3 weeks. Please note that when your order is processed, you will receive an order confirmation verifying receipt of your order only. If items in your order are not available, we will notify you after reception of the order confirmation. Please note we cannot ship to P.O. Boxes. Online Pricing All prices quoted are in Canadian dollars and do not include any applicable taxes. Payment Options We accept American Express, Visa and Master Card. Sales tax Sales tax for products ordered on this online store is based on the applicable combined federal and provincial sales tax rate. For merchandise shipped within the province of Quebec, add 5% GST and 7.5% QST. For merchandise shipped in the province of Ontario, add 5% GST and 8% PST. For British Columbia, Manitoba, and Saskatchewan, add 5% GST and 7% provincial sales tax. All other provinces, add 5% GST or 14% HST, as applicable. What you can exchange or return MPA unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. Items that have been laundered or altered in any way cannot be accepted for exchange or return. Return or exchange must be done within 30 days of purchase. Items purchased from the MPA Online Store cannot be exchanged or returned at any Retail Store. How to Exchange/Return If you would like to exchange merchandise purchased from the American Apparel Online Store for a different size or color please follow these instructions. Items purchased online cannot be returned at American Apparel Retail Stores. <ol type="1"> <li>Place the items you wish to return in a box. </li> <li>You must include a copy of the invoice. </li> <li>Please provide a brief reason for your dissatisfaction or reason for exchange/return. </li> <li>Send to the following address:</li> </ol> Mainstream Parody Apparel Attn: Customer Service- Exchange/Returns 26 Beckwith Lane Winnipeg, Manitoba R2N 4L3 Canada You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages. Please allow 2-3 weeks for receipt and processing of your return. To inquire about the status of your request, please call our Order Line at 1 (204) 333-7124 Changes in pricing and items available Online store prices and items available are subject to change without notice. We make every effort to display you only those items which are currently available to order. However, size and/or colors may be out of stock at the time you order and that new items are added frequently. HOW TO ORDER <ol type="1"> <li>Select the style(s) you'd like to order. Select a color, size and quantity for each style. Select 'add' to add the item(s) to your shopping bag. </li> <li>Once you've finished shopping, select 'checkout'. </li> <li>Provide your shipping information (i.e. ship to address) </li> <li>Provide your billing information. </li> <li>Provide your credit card information, and if applicable, your promotional code/discount code </li> <li>Review the information you've provided for accuracy and 'send' your order </li> <li>You'll receive a confirmation e-mail confirming your order details</li> </ol> Contact Us Questions about our products? Got some great ideas of your own? Worried about ordering online? Want to check the status of your order? Call us anytime by mail, phone, or contact form. We'll get you a prompt reply with helpful answers. Mail The Mainstream Parody Apparel Head Office is located just outside Toronto, ON. All orders are processed and shipped from the distribution centre in Winnipeg, Manitoba. Mainstream Parody Apparel Head Office & Customer Service ADD COLIN’S ADDRESS Mainstream Parody Apparel Distribution Centre & Exchanges and Returns 26 Beckwith Lane Winnipeg Manitoba R2N 4L3 Canada Phone Customer service representatives are available to answer questions about products, shipping, and returns. Hours of operation are Monday through Friday, 10:00 to 6:00 EST. Customer Support/Phone Orders: 1 (204) 333-7124 (RETAIL ONLINE ORDERS ONLY) 1 (416) 676-3738 (WHOLESALE INFO/ORDERS ONLY) Email <a href="mailto:info@mainstreamparody.com" target="_blank">info@mainstreamparody.com</a> </div> </div>

2009-07-26T21:50:55-04:00

policies-and-procedures 3413332

2009-07-26T21:50:55-04:00

336242

Policies and Procedures 2009-07-26T21:50:55-04:00 <notextile> <div> Mainstream Parody Apparel ...parody goes mainstream! Policies and Procedures Refunds / Exchanges Mainstream Parody Apparel guarantees all products we distribute and sell at our online store to be free from defects. We will gladly replace or refund you for your defective item(s) that you wish to return. Please note the following limitations: <ul type="DISC"> <li>Item must be returned within 30 days from date of purchase.</li> <li>Intimates cannot be returned unless defective.</li> <li>Items that have been laundered or altered in any way cannot be accepted for exchange or return.</li> <li>Items purchased from the Mainstream Parody Apparel Online Store cannot be exchanged or returned at any distribution centre or retail stores.</li> </ul> For information on how we process returns, please refer to our complete <a href="http://store.americanapparel.ca/returnpolicy.html" target="_blank">Return Information</a>. How to Return or Exchange? If you would like to exchange merchandise purchased from the Mainstream Parody Apparel Online Store for a different size, color, or style please follow these instructions: <ol type="1"> <li>Place the items you wish to return in a box. </li> <li>You must include a copy of the invoice. </li> <li>Please provide a brief explanation for your exchange/return. </li> <li>Send to the following address:</li> </ol> Mainstream Parody Apparel Attn: Customer Service- Exchange/Returns 26 Beckwith Lane Winnipeg, Manitoba R2N 4L3 Canada <a name="0.1_table01"></a> <div align="left"> <table width="16"> <tr valign="top"><td> </td> <td> </td></tr> </table> </div> NOTE: You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as MPA will not be responsible for lost packages. Please allow 2-3 weeks for receipt and processing of your return. To inquire about the status of your request, please call 1 (204) 333 7124 <a name="0.1_table02"></a> <div align="left"> <table width="1"> <tr valign="top"><td height="16"> </td></tr> <tr valign="top"><td> </td></tr> <tr valign="top"><td height="16"> </td></tr> </table> </div> <h1>Shipping Options</h1> Most in-stock orders ship within 48-hours, Monday through Friday. Orders placed on holidays or weekends will begin processing the next business day. Orders are shipped from our distribution centre in Winnipeg, Manitoba Canada. If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2 weeks. <a name="0.1_freeshipping"></a>Shipping Options and Fees NATIONAL ORDERS For Canadian orders, including (Quebec), Northwest Territories, Yukon and Nunavut Standard (3-10 days) 2 $12 Express (1-3 days) 2,3 $25 <h1>INTERNATIONAL ORDERS</h1> For International orders, including United States Standard – Expedited Parcel (11-14 days) 2 $17.50 Expresspost USA (6-8 days) 2,3 $30 Note 2 Shipping times are approximate and do not include processing time. 3 We cannot ship via Express to Post Office Boxes. General Terms and Conditions Buyer consents to online store terms and conditions Selling takes place exclusively subject to the following conditions. Variations, particularly oral subsidiary agreements, are only valid if we have given written confirmation of them. Jurisdiction Any transaction between the Buyer and the Seller are governed by the laws of the province of Quebec. The Seller also reserves the right to sue the Buyer or its Guarantor, if applicable, in the province of its domicile. Canadian Orders Most in-stock orders ship within 48-hours, Monday to Friday. Orders placed on holidays or weekends will begin processing the next business day. Orders shipping to addresses in Canada are sent via our distribution centre in Winnipeg. Standard ground shipments usually arrive within 5 business days from when they leave the distribution centre. If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2-3 weeks. Please note that when your order is processed, you will receive an order confirmation verifying receipt of your order only. If items in your order are not available, we will notify you after reception of the order confirmation. Please note we cannot ship to P.O. Boxes. Online Pricing All prices quoted are in Canadian dollars and do not include any applicable taxes. Payment Options We accept American Express, Visa and Master Card. Sales tax Sales tax for products ordered on this online store is based on the applicable combined federal and provincial sales tax rate. For merchandise shipped within the province of Quebec, add 5% GST and 7.5% QST. For merchandise shipped in the province of Ontario, add 5% GST and 8% PST. For British Columbia, Manitoba, and Saskatchewan, add 5% GST and 7% provincial sales tax. All other provinces, add 5% GST or 14% HST, as applicable. What you can exchange or return MPA unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. Items that have been laundered or altered in any way cannot be accepted for exchange or return. Return or exchange must be done within 30 days of purchase. Items purchased from the MPA Online Store cannot be exchanged or returned at any Retail Store. How to Exchange/Return If you would like to exchange merchandise purchased from the American Apparel Online Store for a different size or color please follow these instructions. Items purchased online cannot be returned at American Apparel Retail Stores. <ol type="1"> <li>Place the items you wish to return in a box. </li> <li>You must include a copy of the invoice. </li> <li>Please provide a brief reason for your dissatisfaction or reason for exchange/return. </li> <li>Send to the following address:</li> </ol> Mainstream Parody Apparel Attn: Customer Service- Exchange/Returns 26 Beckwith Lane Winnipeg, Manitoba R2N 4L3 Canada You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages. Please allow 2-3 weeks for receipt and processing of your return. To inquire about the status of your request, please call our Order Line at 1 (204) 333-7124 Changes in pricing and items available Online store prices and items available are subject to change without notice. We make every effort to display you only those items which are currently available to order. However, size and/or colors may be out of stock at the time you order and that new items are added frequently. HOW TO ORDER <ol type="1"> <li>Select the style(s) you'd like to order. Select a color, size and quantity for each style. Select 'add' to add the item(s) to your shopping bag. </li> <li>Once you've finished shopping, select 'checkout'. </li> <li>Provide your shipping information (i.e. ship to address) </li> <li>Provide your billing information. </li> <li>Provide your credit card information, and if applicable, your promotional code/discount code </li> <li>Review the information you've provided for accuracy and 'send' your order </li> <li>You'll receive a confirmation e-mail confirming your order details</li> </ol> Contact Us Questions about our products? Got some great ideas of your own? Worried about ordering online? Want to check the status of your order? Call us anytime by mail, phone, or contact form. We'll get you a prompt reply with helpful answers. Mail The Mainstream Parody Apparel Head Office is located just outside Toronto, ON. All orders are processed and shipped from the distribution centre in Winnipeg, Manitoba. Mainstream Parody Apparel Head Office & Customer Service ADD COLIN’S ADDRESS Mainstream Parody Apparel Distribution Centre & Exchanges and Returns 26 Beckwith Lane Winnipeg Manitoba R2N 4L3 Canada Phone Customer service representatives are available to answer questions about products, shipping, and returns. Hours of operation are Monday through Friday, 10:00 to 6:00 EST. Customer Support/Phone Orders: 1 (204) 333-7124 (RETAIL ONLINE ORDERS ONLY) 1 (416) 676-3738 (WHOLESALE INFO/ORDERS ONLY) Email <a href="mailto:info@mainstreamparody.com" target="_blank">info@mainstreamparody.com</a> </div> </div> </notextile>